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Returns

All items returned to Turnpike Audio must have a returns authorisation. Any goods sent back without firstly obtaining a returns authorisation could be subject to significant delay.

To obtain a returns authorisation:

Email sales@turnpikeaudio.com and we will endeavour to reply within 3 working days, between 9.00 – 17:00 Monday to Friday (except public holidays). Emails sent over the weekend will be answered during the following week.

Please Include the following details:

  • Order Number
  • Postcode
  • Serial Number (if the unit is faulty)
  • A detailed fault description - this will speed up the process in the event of an item requiring repair or replacement

Requests without this information will take longer to process and will result in delays to refunds, replacements or repairs.

Goods should be returned and re-packed in the original packaging as received complete 'AS SOLD' and in 'AS NEW' condition (for example, if the packaging has been opened to examine the product/s you must have done so without damaging the packaging or the product/s in any way). The condition of the goods will remain the customer's responsibility until goods have been booked in and assessed by Turnpike Audio.

Any return labels should not be placed directly on the item packaging. Please wrap any items to be returned in a protective layer and place any labels on this outer packaging.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

(a)        goods made to your specification, special order items or customised specifically for you; 


(b)        goods sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and
(c)        sealed audio, sealed video recordings or sealed computer software, once these goods are unsealed after you receive them. 

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable)

    Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

    Any item that is returned more than 14 days after delivery.

    Refunds (if applicable)

    Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at sales@turnpikeaudio.com.

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items, special order items or B-Stock items cannot be refunded.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged on arrival. If you need to exchange it for the same item, send us an email at sales@turnpikeaudio.com 

    You will be responsible for paying for your own shipping costs for returning your item.

    Shipping costs are non-refundable. If you receive a refund, the original shipping cost if any will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.